LANGUAGES / Professional / executive

Business English for Managers & Professionals

Speak with authority. Debate with confidence. Present with impact.

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Illustrative executive presenting a recommendation to colleagues in a refined boardroom — Language learning, imagined. AI-generated illustrative image.

Training duration18 hours · 9 topics

Learning approachPractical · Instructor-led

Level / focusProfessional / executive

Course summary

Learn it.
Practise it.
Use it.

Executive communication built around real business and management conversations. Practise explaining decisions, challenging ideas diplomatically, negotiating outcomes and influencing colleagues through precise language and confident delivery. Each two-hour session combines business vocabulary, a management debate, body-language coaching, pronunciation and an applied presentation or role-play.

Starting point

Is this programme right for you?

Intermediate spoken English or equivalent workplace experience is recommended. The emphasis is on professional impact, not beginner grammar or casual conversation.

Learner profile

Who should attend?

Team leaders, supervisors, managers and department heads
Entrepreneurs, business owners and consultants
Client-facing executives and emerging leaders

Course content

A practical, structured learning journey.

Guided practice, realistic situations and feedback to help you communicate more confidently.

Module 01

Leadership & Decision-Making

Leadership styles, delegation, accountability and difficult decisions
Vocabulary: alignment, ownership, escalation and trade-offs
Lab: executive recommendation with confident stance, pauses and intonation

Module 02

Strategy & Business Planning

Vision, KPIs, growth priorities and strategic initiatives
Vocabulary: roadmap, milestones, competitive advantage and ROI
Lab: two-minute strategy pitch

Module 03

Meetings & Management Discussions

Agendas, chairing meetings, objections and action points
Vocabulary: quorum, consensus, deliverables and bottlenecks
Lab: chairing a meeting, turn-taking and accent clarity

Module 04

Finance & Commercial Performance

Budgets, profitability, cash flow and business cases
Vocabulary: margin, forecast, variance and working capital
Lab: budget briefing and pronunciation of figures

Module 05

Negotiation & Conflict Resolution

Persuasion, objections, concessions and win-win outcomes
Vocabulary: BATNA, counteroffer, compromise and leverage
Lab: buyer–supplier negotiation with calibrated tone

Module 06

Performance & People Management

Feedback, appraisals, motivation and accountability
Vocabulary: competency, retention, productivity and coaching
Lab: performance feedback, empathetic tone and active listening

Module 07

Change Management & Innovation

Digital transformation, resistance, risk and adaptation
Vocabulary: adoption, disruption, agility and stakeholder buy-in
Lab: change announcement with pacing and emphasis

Module 08

Stakeholder & Client Communication

Expectation-setting, updates, service recovery and reputation
Vocabulary: touchpoint, value proposition, escalation and SLA
Lab: client briefing and Q&A with diplomatic phrasing

Module 09

Executive Presentations & Influence

Storytelling with data, recommendations and persuasive closing
Vocabulary: key takeaway, rationale, benchmark and impact
Lab: final four-minute management presentation with feedback

Learning outcomes

Make yourself understood.
Make every conversation count.

01Use management and business terminology accurately
02Explain recommendations and decisions with structure and clarity
03Defend viewpoints, disagree diplomatically and respond to objections
04Use posture, eye contact, gestures and listening signals appropriately
05Improve intelligibility through stress, rhythm, linking and articulation
06Deliver concise business briefings and respond confidently to questions

Take the next step

Let us help you find your voice.

Speak with an ETI programme advisor about your starting level, schedules and learning options.