ETI · 10.03
Corporate Learning / 2026Principles of Quality Management
This program introduces participants to fundamental quality management principles, frameworks, and practices required to improve organizational performance, customer satisfaction, and operational consistency.
Course OverviewPractical learning.
Practical learning.
Measurable impact.
This program introduces participants to fundamental quality management principles, frameworks, and practices required to improve organizational performance, customer satisfaction, and operational consistency.
Every ETI corporate programme can be aligned with your organisation's industry, competency framework, business priorities and learner profile. Practical exercises and workplace scenarios help participants transfer learning into performance.
Learning ObjectivesWhat participants
What participants
will be able to do.
- 01
Understand quality management principles.
- 02
Apply quality improvement approaches.
- 03
Identify opportunities for process enhancement.
- 04
Support a culture of continuous improvement.
Who Should AttendDesigned for professionals
Designed for professionals
ready to progress.
- 01Quality Professionals
- 02Supervisors
- 03Operations Teams
- 04Process Owners
- 05Managers
Course OutlineA structured journey
A structured journey
from insight to action.
Facilitated discussion, practical application and workplace-focused learning are woven through every module.
Quality Management Fundamentals
- Introduction to Quality Management
- Quality Principles
- Customer-Focused Quality
Quality Systems & Standards
- Quality Management Systems
- Quality Frameworks
- Compliance and Documentation
Quality Improvement Tools
- Root Cause Analysis
- Problem-Solving Techniques
- Quality Control Methods
Building Quality Culture
- Continuous Improvement
- Employee Involvement
- Quality Performance Measurement
Customised In-House ProgrammesBring this course
Bring this course
into your organisation.
We tailor examples, activities, duration and delivery to your team's operational context and desired outcomes.
Let's design your programme ↗+971 54 417 7480