Assist passengers confidently at check-in, boarding and arrival
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TERMINAL GROUND
Airport Terminal Ground Handling
Passenger service. Terminal precision. Career-ready skills.
Training durationPractical 17-topic airport-operations pathway
DeliveryFace-to-face, online or hybrid learning
ProgrammeProfessional certification
Course summary
Build expertise that creates measurable value.
The Airport Terminal Ground Handling course is a practical starting point for learners who want to work in airport passenger operations. It builds confidence in check-in, boarding, baggage handling and terminal announcements while developing an understanding of the fast-paced coordination behind safe, efficient ground operations.
Handle baggage tagging, tracing and reporting accurately
Coordinate with airline crew, ground handlers and security
Use aviation terminology and announcements professionally
Verify travel documents and passenger requirements
Understand airport codes, time systems and handling flow
Entry qualifications
Is this programme right for you?
- Minimum high-school education
- Basic computer skills
- Suitable for beginners ready to enter aviation
Learner profile
Designed for ambitious professionals.
- Aspiring passenger service agents
- Baggage handling candidates
- Future ramp agents
- Airline customer-service candidates
- Reservation and ticketing candidates
- Airport terminal operations candidates
Course content
A practical, structured learning journey.
Each module turns internationally relevant frameworks into skills you can apply in the workplace.
Module 01↗
Aviation Foundations & Authorities
- History of commercial aviation
- Evolution of ground handling
- ICAO, IATA and national authorities
- Airport stakeholder responsibilities
Module 02↗
Aviation Communication & Time
- ICAO phonetic alphabet
- 24-hour clock
- UTC and time-zone conversion
- Ground communication application
Module 03↗
Industry Codes & Airport Handling Flow
- Airline abbreviations
- IATA airport codes
- IATA airline codes
- Passenger journey and aircraft turnaround
Module 04↗
Dangerous Goods & Travel Information
- Dangerous-goods classification
- Handling and safety guidelines
- Visa and entry information
- Health and vaccination requirements
Module 05↗
Travel Documentation & Announcements
- Passport and visa checks
- Accurate document verification
- Standard announcement types
- Professional announcement delivery
Module 06↗
Terminal & Arrival Procedures
- Terminal zones and service points
- Deboarding and immigration
- Baggage claim and customs
- Transit passenger support
Module 07↗
Mishandled Baggage
- Baggage issue types
- Tracing and reporting
- Complaint resolution
- Service recovery
Module 08↗
Cabin, Seating & Team Coordination
- Cabin classes and service zones
- Exit rows and special seating
- Airline and security coordination
- Professional passenger communication
Learning outcomes
Graduate ready to perform with confidence.
- 01Support passengers throughout check-in, boarding and arrival
- 02Apply baggage tagging, tracing and mishandled-baggage processes
- 03Coordinate effectively with airline, ground-handling and security teams
- 04Use aviation codes, time systems and professional terminology
- 05Verify travel documents and essential passenger information
- 06Deliver clear terminal announcements and customer support
- 07Understand terminal layout, arrival and transit procedures
- 08Recognise dangerous-goods and passenger-safety requirements
Take the next step
Ready to advance your career?
Speak with an Entrepôt programme advisor about upcoming cohorts, delivery options and enrolment.