Entrepôt Training Institute
Corporate Training/Human Resources
ETI · 02.03

KPI & Balanced Scorecard

This program helps HR and business professionals design effective performance measurement systems using KPIs and the Balanced Scorecard framework. Participants will learn how to align individual and departmental objectives with organizational strategy.

Enquire about this course ↗View all courses
Corporate Learning / 2026
Duration2 Days
LanguagesEnglish / Arabic
DeliveryIn-Person / Live Online Instructor-Led
CustomisationAvailable in-house
Course Overview

Practical learning.
Measurable impact.

This program helps HR and business professionals design effective performance measurement systems using KPIs and the Balanced Scorecard framework. Participants will learn how to align individual and departmental objectives with organizational strategy.

Every ETI corporate programme can be aligned with your organisation's industry, competency framework, business priorities and learner profile. Practical exercises and workplace scenarios help participants transfer learning into performance.

Learning Objectives

What participants
will be able to do.

  1. 01

    Develop effective KPIs aligned with business objectives.

  2. 02

    Understand Balanced Scorecard perspectives and applications.

  3. 03

    Improve performance measurement and reporting.

  4. 04

    Create objective-driven performance management systems.

Who Should Attend

Designed for professionals
ready to progress.

Course Outline

A structured journey
from insight to action.

Facilitated discussion, practical application and workplace-focused learning are woven through every module.

Module↗

Programme focus

  • Understanding Performance Management and Strategic Alignment
  • Role of KPIs in Driving Business Results
  • Types of KPIs: Strategic, Operational, and Individual
  • Setting SMART and Effective Performance Indicators
  • Linking Business Objectives with Employee Performance
  • Introduction to the Balanced Scorecard Methodology
  • Understanding the Four Balanced Scorecard Perspectives: o Financial Perspective o Customer Perspective o Internal Process Perspective o Learning and Growth Perspective
  • Developing Strategy Maps and Performance Dashboards
  • Monitoring, Reporting, and Improving Performance Outcomes
  • Creating an Effective KPI and Balanced Scorecard Implementation Approach
Customised In-House Programmes

Bring this course
into your organisation.

We tailor examples, activities, duration and delivery to your team's operational context and desired outcomes.

Let's design your programme ↗+971 54 417 7480