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FTTD

Foundation in Travel & Tourism Diploma

Turn travel knowledge into a global career.

Training durationFoundation diploma across 10 practical modules
DeliveryFace-to-face, online or hybrid learning
ProgrammeProfessional certification
Course summary

Build expertise that creates measurable value.

This career-ready foundation diploma introduces the essential knowledge used by travel agencies, airlines, hotels, tour operators and customer-service teams. Designed for freshers and travel enthusiasts, it develops confidence in global geography, travel formalities, transport modes, accommodation, itinerary planning, customer care and ticketing essentials.

01

Recognise roles across travel agencies, airlines, hotels and tour operations

02

Navigate IATA areas, destinations, time zones and seasonal travel patterns

03

Understand passports, visas, insurance, immigration and customs

04

Compare air, rail, car, camper, cruise and ferry operations

05

Plan accommodation, itineraries and tour packages

06

Build customer-service, sales and ticketing foundations

Entry qualifications

Is this programme right for you?

  • High-school education
  • Good English communication skills
  • Suitable for freshers and travel enthusiasts
Learner profile

Designed for ambitious professionals.

  • Aspiring travel consultants
  • Future tour operators
  • Reservation and ticketing candidates
  • Airport ground-services candidates
  • Hotel front-office candidates
  • Travel sales and customer-service professionals
Course content

A practical, structured learning journey.

Each module turns internationally relevant frameworks into skills you can apply in the workplace.

Module 01↗

Introduction to Travel and Tourism

  • Industry overview
  • Travel professionals
  • Agencies and tour operators
  • Career pathways
Module 02↗

Geography & Cultural Awareness

  • IATA areas and global indicators
  • Key destinations
  • Time zones and seasons
  • Cultural awareness
Module 03↗

Travel Formalities & Safety

  • Passports and visas
  • Health regulations and insurance
  • Immigration and customs
  • Traveller security
Module 04↗

Air Transport & Airline Operations

  • Airline industry
  • Airport and airline codes
  • Check-in and baggage
  • The role of IATA
Module 05↗

Land Transport

  • Global rail systems
  • Car rental
  • Camper travel
  • Documentation, insurance and safety
Module 06↗

Accommodation & Hotels

  • Accommodation types
  • Reservations and facilities
  • Suppliers
  • Booking platforms
Module 07↗

Water Transport

  • Cruises and ferries
  • Booking procedures
  • Destinations and itineraries
  • Onboard services
Module 08↗

Tour Packages

  • FIT and GIT
  • Package components and costing
  • Itinerary development
  • Agency packaging
Module 09↗

Serving the Travel Customer

  • Customer expectations
  • Complaint handling
  • Cultural etiquette
  • Sales and upselling
Module 10↗

Fundamentals of Air Fares and Ticketing

  • Fare types
  • Basic fare rules
  • Introduction to GDS
  • Itineraries and pricing
Learning outcomes

Graduate ready to perform with confidence.

  1. 01Explain the structure and career pathways of the travel and tourism industry
  2. 02Apply global geography, IATA areas, time zones and cultural awareness
  3. 03Recognise essential travel documents, formalities and safety requirements
  4. 04Compare air, land and water transport options
  5. 05Support accommodation reservations and supplier coordination
  6. 06Develop and cost basic tour packages and itineraries
  7. 07Deliver professional travel-customer service and sales support
  8. 08Understand fare types, ticketing foundations and introductory GDS concepts
Take the next step

Ready to advance your career?

Speak with an Entrepôt programme advisor about upcoming cohorts, delivery options and enrolment.