ETI · 09.11
Corporate Learning / 2026Five-Star Customer Service Excellence
This program develops premium customer service skills required to deliver exceptional passenger experiences through professional communication, service recovery, and personalized customer care.
Course OverviewPractical learning.
Practical learning.
Measurable impact.
This program develops premium customer service skills required to deliver exceptional passenger experiences through professional communication, service recovery, and personalized customer care.
Every ETI corporate programme can be aligned with your organisation's industry, competency framework, business priorities and learner profile. Practical exercises and workplace scenarios help participants transfer learning into performance.
Learning ObjectivesWhat participants
What participants
will be able to do.
- 01
Deliver premium customer service.
- 02
Build lasting customer relationships.
- 03
Handle challenging customer situations professionally.
- 04
Enhance passenger satisfaction and loyalty.
Who Should AttendDesigned for professionals
Designed for professionals
ready to progress.
- 01Cabin Crew
- 02Airport Customer Service Teams
- 03Lounge Staff
- 04Frontline Employees
- 05Passenger Service Agents
Course OutlineA structured journey
A structured journey
from insight to action.
Facilitated discussion, practical application and workplace-focused learning are woven through every module.
Programme focus
- Foundations of Five-Star Service
- Understanding Passenger Expectations
- Professional Communication
- Customer Experience Excellence
- Complaint Handling
- Service Recovery
- Personalizing Customer Service
- Building Customer Loyalty
Customised In-House ProgrammesBring this course
Bring this course
into your organisation.
We tailor examples, activities, duration and delivery to your team's operational context and desired outcomes.
Let's design your programme ↗+971 54 417 7480